Privacy policy

Privacy policy

Data on our website

JOYinCARE takes the greatest possible care to ensure the reliability and actuality of the information on its website. However, JOYinCARE cannot be held liable for any incomplete or incorrect information found via this website. Use of any information obtained via this website is at the user's own risk. JOYinCARE shall not be liable for any damage resulting from incomplete or incorrect information, nor for any damage resulting from problems caused by the dissemination of information via the Internet. JOYinCARE is also not liable for breakdowns, interruptions, errors or delays in the provision of information or services. JOYinCARE also accepts no liability for any damage suffered as a result of the use of information, advice or ideas provided by or on behalf of JOYinCARE via this website.

Hyperlinks on and to our website

This website may contain (hyper)links to websites of other organisations and institutions. In addition, links are provided to this website from other websites. JOYinCARE does not accept any liability for the content of these (linked) websites. Such (hyper)links are only included for your information and convenience; this does not imply that information, products or services offered on or via these websites are recommended by JOYinCARE. The use of a hyperlink is entirely at your own risk. Links to our website are not permitted without the prior written consent of JOYinCARE.

Information on website and written communication

If information included on the website is also provided in writing, the written version shall be decisive in case of textual differences. JOYinCARE does not guarantee that e-mails or other electronic messages sent to it are received and processed in a timely manner and does not accept any liability for consequences of the non-receipt or late receipt or processing thereof.

Privacy statement

JOYinCARE respects your privacy and makes every effort to protect your personal data. JOYinCARE considers it important that its services are transparent, personal and reliable. We are therefore constantly looking for ways to improve our services and tailor them as much as possible to your personal wishes and needs. In doing so, we process your personal data carefully and securely. Moreover, we only process your personal data in accordance with the General Data Protection Regulation.

Data protection (hereinafter: GDPR)

The privacy statement may change if new developments give cause to do so. You will always find the most up-to-date privacy statement on our website. This privacy statement was last amended on 28 November 2018. The privacy statement applies to all data we collect and process from (potential) customers and from users of our websites, apps and other services.

Data we collect:

We collect data in the following ways: Data you provide to us. Data we receive based on use of our services and products.

What data do we process and for what purposes?

  1. When you visit our website: – We process some data from you to provide the functionalities of these online services and manage them technically. We process this data to manage and improve our website and analyse usage. We also use cookies for this purpose. For this purpose, we may process the IP address of your device, the web page visited, click and browsing behaviour, the internet browser you use, the duration of a visit or session. – You can fill in an online enquiry form from us and post a comment/question. We process your data so that we can assess your request and contact you regarding your request. For this purpose, we process data such as your name, e-mail address and telephone number.
  2. If you enter into an agreement with us: – We process your data for the purpose of executing our agreement, we process your data so that we can offer a service and for our administration. Data we may process are name and address, email address, phone number, gender. – We process your data to send invoices and administer payments. The purpose is for invoicing and our administration. We process name and address details, payment details, billing details, contact details and other data in our client records for this purpose. – Do we like to have and maintain contact with you. We would like to offer a good service. To answer possible questions, for internal management, to handle complaints/disputes, we process your name and contact details. – May you receive a newsletter or offer from us to serve you (promotional and marketing purposes), with your consent. We use your data for the purpose of contacting you by post, e-mail or telephone. We process your contact data such as your e-mail address, name and address details and possibly your gender (to personalise the e-mails) to send you the newsletter or offer (such as your e-mail address). – When you contact us for work, we may process your personal data. For example, to establish whether you are allowed to represent your company.
  3. To develop and improve our products and services:
    – To serve you well, we are constantly working to develop and improve our products and services. In some cases, we process personal data for this purpose. For example, when you ask a question about a product.
    – To analyse, maintain, optimise and secure our (mobile) website and related technologies and to prevent fraud. For this purpose, we may process or monitor personal data through the system.
  4. Archive purposes:
    – No more personal data than necessary is collected for the stated purposes. If the data is not retained for those purposes, we may still retain the data for archival purposes.
    – If we are going to use your personal data for purposes other than those mentioned above, we will ask for your consent beforehand. We process personnel data in accordance with the GDPR.
    Personal data will only be processed if:
    You have consented to the processing;
    ⦁ The data processing is necessary for the performance of our agreement to which you are a party, or for taking pre-contractual measures in response to a request from you and which are necessary for the conclusion of an agreement;
    ⦁ The data processing is necessary to comply with a legal obligation to which we are subject.
    ⦁ The data processing is necessary to safeguard a vital interest of yours;
    ⦁ The data processing is necessary to pursue the legitimate interest of us or of a third party to whom the data is disclosed, unless the interest or fundamental rights and freedoms of the data subject, in particular the right to privacy, prevail.
    ⦁ In principle, we retain your personal data for as long as necessary for the above purposes, or to comply with legal (retention) obligations.

Security

JOYinCARE takes appropriate adequate technical and organisational measures to secure personal data against loss or unlawful use.
These include (standard) appropriate security levels, an information security policy, training of our employees, secure servers and physical security of the rooms where data is stored.

Engagement of third parties

We also engage third parties in the performance of our work and other business activities. These include mail forwarding, printing companies, hosting services and automation service providers.
Insofar as these third parties process your data in the performance of the services, these third parties must process your data in accordance with applicable laws and regulations.
These third parties must have demonstrably taken appropriate security measures and observe confidentiality. We also take the required contractual, technical and organisational measures ourselves.

JOYinCARE as processor

JOYinCARE can act as a processor for its customers. The activities as processor are carried out by JOYinCARE B.V. in accordance with the laws and regulations (including the GDPR).

Request for inspection, correction and deletion

At any time you can check your personal or company data with us and have them corrected or deleted. You can also enquire whether all the data we have received from you are correct. Within four weeks we will provide you with an overview of the data known to us. If necessary, we will charge a fee, which is in accordance with the Cost Reimbursement Decree. You can send a written request with a copy of your proof of identity to our postal address Industrieweg 47 8071 CS Nunspeet.

Contact

With this disclaimer and privacy statement, we want to give you clarity on how we handle information on our website and your personal data.
If you have any questions about this document, please contact us by emailing info@joyincare.com or sending a letter to JOYinCARE Industrieweg 47 8071 CS Nunspeet.

JOYinCARE